Privacy Policy

1. Introduction

Briarsteep ("we", "us", "our") operates from 78 Jalan Ampang, 50450 Kuala Lumpur, Malaysia. This Privacy Policy describes how we collect, use, and look after personal information when you visit our website at briarsteep.live or engage with our administrative documentation services.

We take the handling of personal information seriously. Our work involves organising household records and supporting families with administrative tasks — the nature of that work means we often come into contact with sensitive personal details, and we are committed to keeping them safe.

If you have questions about this policy, please write to us at [email protected].

2. Personal Data We Collect

We collect personal data through several means, depending on how you interact with us:

2.1 Information you provide directly

• Your name and contact details (email address, phone number)
• Enquiry or message content submitted through our contact form
• Information shared during service engagements (household records, document categories, filing arrangements)

2.2 Information collected automatically

• Browser type and device identifiers
• Pages visited and time spent on the site
• Referring URL and approximate geographic region
• Cookie data (see Section 5 and our Cookie Policy)

2.3 Legal basis for processing

We process your personal data on the following grounds:

• Consent — where you have actively submitted a form or agreed to cookies
• Contract performance — when we are engaged to deliver a documentation service
• Legitimate interest — for reasonable administrative and operational purposes
• Legal obligation — where Malaysian law requires us to retain certain records

We retain contact and enquiry data for up to 24 months from the date of last contact. Service engagement records are kept for up to 7 years for administrative continuity, after which they are securely deleted or anonymised.

3. How We Use Your Data

The personal information we hold is used for the following purposes:

• Responding to your enquiries and coordinating service engagements
• Delivering the family documentation services you have requested
• Sending administrative updates relevant to an active engagement
• Improving the usability and content of our website
• Meeting any obligations imposed by Malaysian law

We do not use your data for unsolicited marketing. We do not sell, rent, or trade personal information to third parties for commercial purposes.

4. Data Sharing

We share personal data only where necessary and with appropriate safeguards:

• Service providers — trusted vendors who support our operations (hosting, email delivery), operating under data processing agreements
• Analytics providers — aggregated, anonymised data for website improvement purposes
• Legal authorities — only when required by Malaysian law, a court order, or legitimate regulatory process

No personal data is transferred outside Malaysia without appropriate safeguards in place.

5. Cookies

Our website uses cookies — small text files stored in your browser — to support basic site functionality and gather anonymous usage data. We use:

• Essential cookies — required for the site to function; cannot be turned off
• Analytics cookies — help us understand how visitors use the site
• Preference cookies — remember choices you have made, such as cookie consent

You can read a full account of how we use cookies and manage your preferences on our Cookie Policy page.

6. Data Protection Measures

We take reasonable steps to keep personal data safe, including:

• HTTPS encryption for all data in transit
• Access controls so only relevant staff can view personal information
• Regular reviews of our data handling practices
• Secure deletion procedures when data is no longer needed

In the unlikely event of a personal data breach that may affect your rights, we will notify you and any relevant Malaysian authority without undue delay.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to personal data we hold about you:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Withdrawal of consent — withdraw consent at any time where consent is our basis for processing
• Restriction — ask us to limit how we use your data in certain circumstances
• Erasure — request deletion of your data where we no longer have a legitimate reason to hold it
• Complaint — lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD)

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

8. External Links

Our website may contain links to third-party websites for reference purposes. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to review their policies separately.

9. Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently done so, we will delete the information promptly.

10. Changes to This Policy

We may revise this policy from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any revision constitutes your acknowledgement of the updated policy.

11. Contact

For any questions or requests relating to this Privacy Policy, or to exercise your data rights, please contact us: